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KONA SEASIDE HOTEL POLICIES

General Policies

Must cancel by 6pm on day prior to arrival to avoid fees. Guest must be 21 years of age with valid ID to make reservations. Major credit card required at the time of booking.

Health and Hygiene Measures

The health and safety of our guests, staff, and community is our number one priority. We have adopted elevated Health and Hygiene Measures:

  • Contactless mobile check-in is available
  • All staff will wear mask and gloves
  • Masks, gloves and hand sanitizer are provided free to guests
  • Social distancing measures will be in place
  • We use EPA, hospital-grade QUAT solution for disinfection
  • High touch and public spaces cleaned with increased frequency
  • Surface areas in guestrooms are thoroughly cleaned and then disinfected with electrostatic sprayers

Cancellation Policy

Reservations made via this website must be cancelled by 6pm on day prior prior to arrival to avoid a cancellation charge equal to the first night room rate and must be cancelled online.  Not applicable to Non-refundable rates.  CLICK HERE to cancel your reservation. During high travel periods and special events, reservations must be cancelled 30 days prior to arrival to avoid a cancellation charge of the first night room rate.

For reservations with confirmation numbers beginning with SSH-, please contact the hotel directly to cancel your reservation 48 hours prior to arrival.

The Seaside Price Guarantee

Seaside Hotels Hawaii welcomes the opportunity to serve you and offer genuine Hawaiian hospitality. For the best service and local knowledge, reserve directly with us.

Seaside Hotels will match any rate you find for our hotels on other travel Web sites.

If you find a better Internet rate for the same hotel, on the same dates for the same room type, simply phone directly to 1-808-737-5800, ext. 228 or send an email with a screen shot and the relative information to: CKRAMER@SEASIDEHOTELSHAWAII.COM.

Once verified, we will match the lower room rate, plus offer you these complimentary items:

  • Free room upgrade
  • Early Check in and Late Check out (based on availability)

Terms and conditions:

Price Match does not apply to the following rate types:

  • Members of groups or individuals who have specified criteria as an example: Kama’aina, AAA, Travel Club Members.

  • Non-refundable Rates.

  • Rates that are packaged with car or airfare.

  • Rates found on websites like Priceline and Hotwire, where the hotel is disclosed only after the completion of purchase.

  • The comparison rate must be available at the time of validation.

Offer is only valid on new reservations made directly with our hotel on our website or over the phone.

Seaside Hotels reserves the right to modify or cancel the guarantee at any time without prior notice.

PRIVACY POLICY

Seaside Hotels values your business and respects your right to privacy. The information you provide us is collected with the intent of servicing you better.

When you make a reservation through our website, we ask for your name, address, email address, phone and fax numbers, credit card number and expiration date. This allows us to secure your reservation, notify you of the status of your reservation, or contact you in the event there are questions about any information you submit to us.

Seaside Hotels does not lease, sell, trade or give any of our customer information to other companies, except where the information is required to complete a reservation, which you have requested. Credit Card Information provided through our online reservations order form is encrypted and measures have been taken to secure our server from any unauthorized access. We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit Card information should only be provided on the online reservation form that encrypts the number for your protection. If we should change our privacy policies, those changes will be posted on this page and by using this site you agree in advance to accept such changes.

Seaside Hotels uses “cookies”, electronic coding that enables us to track a customer’s preferences to enhance their use of our site. You may choose to set your browser to reject cookies but please be aware, that doing so, could affect your ability to perform certain functions on our site.

Seaside Hotels endeavors to provide information that is accurate and up-to-date. We advise visitors to our site that all published information is subject to change, correction or deletion. We apologize in advance if any misinformation creates an inconvenience for you.

Information, ideas, text, logos, images, graphics, photographs, formats, and software contained on this site are the exclusive property of Seaside Hotels or its content contributors. This content cannot be copied, reproduced, or used without written permission from Seaside Hotels, except for personal, informational or non-commercial purposes.

Seaside Hotels’ site contains logos and design elements that are proprietary to Seaside Hotels. These trademarks are protected under U.S. and international laws and cannot be copied, reproduced or used without written permission from Seaside Hotels.

Seaside Hotels is not liable for any type of loss, injury or any damages arising from the use of this site, including information provided by other companies contributing content to this site. The site is provided on an “as is” basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you.